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We develop customer retention strategies based on what your customers are talking about with each other. In addition, digging deeper into your …See more
What is the link between social media and customer service (customer care or whatever name it is given)?
A:
Let’s start off with reality. People are busy and won’t go to either one without good reason. Likely posts will come from those who are really mad...
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Service catalog: Social Analytics Reports, Social Listening, Influencer Identifi…