A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.

On 1,200 acres of cornfield in Indiana, Amazon is building one of the largest computers ever for work with Anthropic, an ...

Amazon’s health clinic pushed a misleading account of call center errors. Amazon acknowledged errors in incidents involving patients with potentially urgent symptoms reported by The Washington ...

(Bloomberg) -- Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

Amazon’s primary care clinic One Medical allegedly provided guidelines for their employees to use when discussing situations when their call center did not appropriately escalate urgent calls to ...

Call centers that rely on Amazon Q for Connect in the Asia Pacific, the US, Europe, and Canada will have access to the new updates first. More generative AI coming to contact centers .

Related Article: Is This the Year AI Dominates the Call Center? Security and Compliance Upgrades. In addition, Amazon Connect introduced robust security and compliance enhancements to address the ...

At the recent AWS Summit in Washington, D.C., a leader from Jupiter Medical Center explained how the organization used Amazon ...

Exclusive: Amazon Web Services, a subsidiary of the online-shopping giant, hopes to install a data center campus at the River Pointe Commerce Center in northern Northampton County, two sources with… ...