95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

This story was delivered to BI Intelligence "E-Commerce Briefing" subscribers. To learn more and subscribe, please click here. Social sales and marketing virtual assistant developer Kit CRM has ...

You inject the bot with a bit of familiarity, humor and empathy — and all this is possible because, contrary to popular belief, chatbots aren’t powered by AI. They run based on scripts written by ...

Facebook Messenger chatbot tools have exploded onto the tech scene in the past two years. As with many cutting-edge startups, some have fallen and others have risen to take their place. Discover the ...

Chatbots allow brands to create intimate connections and stronger relationships with your customers and audience in general. If you think chatbots are just for big brands, think again. Large and small ...

Chipotle Mexican Grill next week will introduce Pepper, a "concierge bot" that lets customers place orders through Facebook Messenger. Staring on June 22, customers can activate Pepper by clicking on ...

Facebook has announced a raft of new features for its Messenger Platform to help developers increase chatbot capabilities and enhance user engagement and interaction. The update includes dynamic ...

Close on the heels of Amazon's Alexa-powered devices, which can answer health-related questions, Lybrate has empowered its Facebook Messenger chatbot to answer health queries. Users of Lybrate in ...

Chatbots could replace 1-800 numbers, and Facebook wants them on Messenger. But most businesses don’t have the resources or technical skills to build chatbots themselves. That’s why Facebook is ...