One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been ... Typically a visual IVR website is optimized ...

Whether it’s going door-to-door or making cold calls ... customer base. You must do your homework before reaching out.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

With over seven years of experience as a freelance technology writer and reporter, Tim Keary has a range of experience breaking down complex technologies into simple and accessible content.

In the vast landscape of internet culture, few memes have shown such remarkable staying power and evolution as the "Black Guy ...

The Eventbrite app was a bright spot for the company despite its revenue dip. The company saw 92.5 million monthly active ...

Barclays has issued a warning about scams after the alarm was raised by a person who received a suspicious call allegedly ...

Apple finally allows call recording on the iPhone. Our guide explains how to use the Phone or FaceTime app to record and ...

Most of us with smartphones know the rules: Unknown phone number? Let it go to voicemail. There’s a good chance it’s a ...