WASHINGTON — The Consumer Financial Protection Bureau on Wednesday asked for public input on the way it receives and processes complaints from consumers in what the agency said was a preliminary step ...

Written by Haydn J. Richards, jr., as originally published in The Reverse Review. Consumer complaints: Every financial business has them. Companies try at all costs to ensure that customers are ...

WASHINGTON — The Consumer Financial Protection Bureau's announcement Wednesday that it was extending its consumer complaint process to include mortgage products raised renewed questions about exactly ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

Customer complaints are often the bane of compliance and legal departments. Because they are frequently time intensive, often factually involved and sometimes fraught with emotion, responding to ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

The Ministry of Consumer Affairs, in collaboration with Gupshup, has introduced ‘Jagriti,’ an AI-driven virtual assistant designed to simplify and speed up the process of filing consumer complaints.

The owners of a dog boarding facility in Altamont were back in court to face charges of animal abuse after law enforcement said a dog died in their care. The woman whose dog died said she still has ...

The Federal Communications Commission voted Thursday to streamline its process for handling complaints from consumers who have issues with their broadband providers. But critics, including the ...