Understanding and enhancing customer experience (CX) is not just an opportunity for today’s customer-centric businesses — it’s a necessity. But how does a business know if it’s actually ready to take ...

PROVIDENCE – A recently filed audit of Providence Municipal Court found an array of headaches for constituents dealing with traffic tickets, apparently caused by employees of a customer-service vendor ...

Customer experience audits are getting better, but marketers aren’t taking advantage of continuous optimization of customer experience. Customer experience is the key for companies to stay competitive ...

BOSTON--(BUSINESS WIRE)--Customer Portfolios, a marketing technology leader that uses actionable insights and analytics to increase customer engagement and value, shares its Customer Experience Audit: ...