I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

The speed of mobile feedback from customers is increasing as mobile marketing adoption spreads, according to Medallia‘s recent release of its annual Customer Benchmark Research Study. The report shows ...

It is a fact that any organization, no matter how well-prepared, will occasionally undergo a service failure. A service failure, whether big or small, can make or break relationships with customers.

Opinions expressed by Entrepreneur contributors are their own. Here’s the bad news: an angry customer is breathing down your neck or tearing you up over the phone, shooting daggers at you via e-mail.

Customer service is core to any organisation’s success. Businesses create products to attract customer attention. However, their long-term success largely gets driven by the service delivery ...