The front desk team is responsible for many of the practice's key business systems, including scheduling, collections, the new-patient experience, and customer service. Having updated, ...

According to a recent study, a typical dental office in Northern America loses 35% of their incoming calls to voicemail. You may be thinking, "Not my office, they'd never let that happen!" But most ...

Typically, front office leads work in industries that have a front desk or office that serves customers or clients. Often, this is the place where people pay, register or get general information.