When answering the phone, do you lead with a hello or “[insert name] speaking”? Or do you simply pick up, breathe into the receiver, and hope the other person says something? Well, the latter might be ...

Ever picked up the phone, said “hello” and been met with…nothing but silence? For some millennials, it’s less of a “mystery thriller” scene and more of a “what’s the deal with phone etiquette?” The ...