Many HOA boards treat open forum as something to be endured, but if handled properly, it can be a very positive feature of HOA meetings. The law requires that all membership meetings (when members are ...

You're invited to use this space to discuss media, policy and NPR's journalism. We'll follow the conversation and share it with the newsroom. We have updated the format in order to keep the comments ...

How American Express turned its OPEN Forum into the quintessential example of Marketing as Service, and what we can learn from OPEN’s social strategies. The OPEN Forum, which originally launched in ...