A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...
As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...
Advance care planning by all races grew substantially from fall of 2019 through the middle of 2021 for patients at 22 clinics in New York through video intervention, a study published Feb. 24 in JAMA ...
Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...
Telemedicine visits surged during the pandemic, with increased use among older adults and those with chronic conditions, highlighting its potential in postpandemic care. Persistent healthcare access ...
Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...
Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...
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