In the midst of all this, the phone call has become a status symbol of sorts. You want to speak to a representative? That's a privilege, not a right.

The phone may have become a status symbol, but it shouldn't be. Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy. Read the original article on ...

The phone may have become a status symbol, but it shouldn't be. Emily Stewart is a senior correspondent at Business Insider, writing about business and the economy.

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy. In a ...