Everyone’s eyes are on an AI future, but a quick look at ServiceNow’s history helps us to better understand where it’s headed. On the first morning of ServiceNow’s annual user event in Las Vegas this ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

This new Studio will unlock the full potential of ServiceNow for clients, driving efficiency, agility, and innovation, propelling growth and performance across diverse domains As an end-to-end ...

Ricky oversees and leads the editorial team for BizTech magazine. He's a writer, technology enthusiast, superhero lover and eternally curious. So much of the modern — and future — world of work is ...

Enterprise workflows are undergoing a dramatic shift as AI integration has accelerated. Expect to see that momentum build at this year’s Knowledge conference, especially with heavy hitters such as ...

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

Build Agent in ServiceNow Studio lets any developer build production-ready apps and AI agents using natural language prompts Developers can now build from any integrated developer environment or AI ...

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...