I have had the privilege to see the impact social media can have on ... phone calls versus the cost per Tweet for customer service. Ugh! This is new media and yet we’re already focusing on ...

This means offering as many convenient options for customer service as possible. Many consumers use social media to ask questions of retailers. New research from around the world shows the ...

This Blog aims to scientifically investigate the function of social media in consumer decision ... and first-rate customer service.

Search Engine Land » Analytics & conversion » Social media data’s rising influence on business ... However, seasonality in customer service can create major challenges for brands as they ...

We’ll share expert advice on using social media for customer retention and explain the importance of a customer retention strategy. Editor’s note: Need an online marketing service for your business?

The EU fears deepfakes and other AI-generated risks on social media could ... AFP Brendan Smialowski Social media is expected to further influence customer service and retail spaces during 2025.

Young consumers who shop online and have FOMO (fear of missing out) tend to feel lower levels of social, psychological and financial well-being, a new study finds—but there's one important caveat.

But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. SEE ALSO: 2017 was a safe year for airlines, terrible for passengers ...