This Blog aims to scientifically investigate the function of social media in consumer decision ... and first-rate customer service.

Search Engine Land » Analytics & conversion » Social media data’s rising influence on business ... However, seasonality in customer service can create major challenges for brands as they ...

We’ll share expert advice on using social media for customer retention and explain the importance of a customer retention strategy. Editor’s note: Need an online marketing service for your business?

The EU fears deepfakes and other AI-generated risks on social media could ... AFP Brendan Smialowski Social media is expected to further influence customer service and retail spaces during 2025.

Young consumers who shop online and have FOMO (fear of missing out) tend to feel lower levels of social, psychological and financial well-being, a new study finds—but there's one important caveat.

Frequent social media users most commonly turn to a brand’s Facebook (55%) and Instagram (47%) accounts for customer service-related issues. When it comes to direct messaging, a third (32% ...

That’s why, in 2023, anyone using social media for marketing, customer service, and PR should be ... getting your business noticed and having an impact on potential customers has proven to ...

But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. SEE ALSO: 2017 was a safe year for airlines, terrible for passengers ...