The Victorian Ombudsman has 21,665 complaints come across her desk each year. And she says a “lot” of those are “computer says no” cases. “This is where the Ombudsman … we really do make a difference, ...

The Supreme Court of Victoria is conducting a trial of a Web-based case management system called RedCrest to lodge case files. RedCrest will be piloted by 5000 users across 1400 cases in the ...