Customer satisfaction at Denver International Airport is dropping as record-breaking passenger traffic and relentless construction in and outside the terminal continue. The latest: J.D. Power's annual survey,

Improvements at other airports may explain some of the decline in RDU’s relative ranking, says Michael Taylor, who analyzed the survey data for the consumer analytics firm. Overall, Taylor said, RDU remains above average and people generally like the airport facilities and find it easy to navigate.

San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.

BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.

Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport is questioning its methodology. The J.D. Power 2024 North America Airport Satisfaction Study was released Wednesday and Pearson comes near the bottom of the list for the “mega” airport category — those which have 33

New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.

SEA also was near the bottom of the rankings in 2023, which the airport wasn't surprised by given the many ongoing construction projects.

The latest J.D. Power 2024 North America Airport Satisfaction Study ranks the airports overcoming high crowds to deliver a positive experience for travelers and compares them with those that aren't able to keep up the pace of demand.