The best way to contact eBay customer service is through their online help center, but you can call their fraud assistance ...

Users can leave feedback on eBay depending on their role in a recent transaction. Feedback must be left within 60 days of a completed transaction.

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

An eBay buyer countersued a seller who sued her for negative online comments. April 25, 2013 — -- With the growth of such customer review sites as Yelp and TripAdvisor, and e-commerce sites like ...