The future of 311 might involve getting some 411 from 911. "Requests coming in through 311 were often assigned through long text chains and phone calls," Tisch said at the annual State of the NYPD ...

This story is part of the KXAN Data Hub, where numbers help tell the whole story. We’ve created several data-driven stories and databases on topics including weather and climate, politics, education, ...

911 is for immediate emergencies; 311 handles local government services and issues, like potholes; and 211 connects callers to crisis support. Call 211 and get connected to experts with the Crisis ...

A heartbreaking 96% of pleas to help homeless New Yorkers never actually led to any assistance since the deadly cold snap hit the Big Apple — with city workers unable to even find the destitute ...

The first eight days of February brought us temperatures 12 degrees below normal, according to National Weather Service meteorologist Bill Goodman. The duration of freezing temperatures since Jan. 23 ...

HOUSTON – Red-and-white fencing barriers now block access to a dead-end road in Sunnyside, long known as a hotspot for illegal dumping. The barriers were installed by Houston Housing Alliance HTX- in ...

NYPD Commissioner Jessica Tisch is promising the “most significant overhaul” of police training in decades, as the department seeks to build on a year of record declines in violent crime across New ...

Dolly Parton can do no wrong. The iconic country singer is known just as much for her recognizable voice as she is for her baking. (Take her peanut butter pie and ridiculously easy dump cake.) On the ...

We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Mace Dent Johnson Mace Dent Johnson is a writer on the kitchen team. To test ...

A nationwide recall of cake mix products due to an undeclared allergen has been issued the highest risk warning by the U.S. Food and Drug Administration (FDA). B.C. Williams Bakery Service, Inc., ...