A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.

Amazon.com Inc. will close all but one of its US call centers and shift hundreds of office employees to remote work in an effort to save on real estate, according to people familiar with the matter.

Amazon’s health clinic pushed a misleading account of call center errors. Amazon acknowledged errors in incidents involving patients with potentially urgent symptoms reported by The Washington ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

(Bloomberg) -- Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would ...

Amazon’s primary care clinic One Medical allegedly provided guidelines for their employees to use when discussing situations when their call center did not appropriately escalate urgent calls to ...

Call centers that rely on Amazon Q for Connect in the Asia Pacific, the US, Europe, and Canada will have access to the new updates first. More generative AI coming to contact centers .

Related Article: Is This the Year AI Dominates the Call Center? Security and Compliance Upgrades. In addition, Amazon Connect introduced robust security and compliance enhancements to address the ...

At the recent AWS Summit in Washington, D.C., a leader from Jupiter Medical Center explained how the organization used Amazon ...