SMBs in many industries use customer relationship management (CRM) software to track leads and contact interactions, manage contacts, track sales, and improve processes, collaboration and sales.

AI-driven conversational interfaces, such as chatbots and voice assistants, can simplify this process by allowing users to ...

CRM made its name as an enterprise tech company helping its customers with “customer relationship management,” essentially being an indispensable software for sales teams. The company has ...