Invoca achieves 50% year-over-year growth as customers turn to its AI-driven contact center solution to increase agent productivity, improve customer experience, and drive stronger revenue results.

With a virtual call center setup, agents can work remotely, which helps businesses avoid costs associated with physical office space and in-person infrastructure. Jeff Kahne, principal at Firefly ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

In the filing, prosecutors with the Southern District of New York initially said a paralegal with DANY's office "encountered" the call between ... Detention Center ('MDC') to the Government ...

WASHINGTON (AP) — The White House on Monday opened a weeklong celebration of Donald Trump’s first 100 days in office by focusing on his border crackdown, an area of relative strength for the ...

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The wait time for the call center, which fields questions about government cash and food assistance programs and Medicaid, has improved since the group started monitoring its efficacy in the ...

Global Box Office: Nearly $300 million, marking the best first quarter ever for IMAX. Revenue: $87 million, up 10% from the prior year first quarter. Adjusted EBITDA Margin: 42.7%, reflecting ...

A proposed reorganization of the State Department would eliminate an office whose official goal is to build “more democratic, secure, stable, and just societies.” By Michael Crowley Michael ...