Barely two months into the scanners' initial deployment at real-world Hertz facilities, there's already a problem.

The tech has the potential to make renting a car quicker and easier—or more frustrating. In one instance in Atlanta, it's ...

Hertz recently started implementing an AI–driven vehicle scanner that scans cars before and after rentals to check for damage ...

The company's new system, developed in partnership with Israeli firm UVeye, is already operational at major hubs such as ...

One customer was charged $440 for a scuff on his rental's wheel. But talking to a human employee about it wasn't easy, and he ...

The rental car company's AI-based scanners are being rolled out across the U.S., but a report suggests they could add extra fees to the inspection process.

Rental car giant Hertz is rapidly deploying advanced computer vision and artificial intelligence scanners at its airport ...

Hertz faces backlash as its new AI scanners charge customers hundreds for minor, disputed car damage. Drivers report ...

Hertz is now using a vehicle inspection system from UVeye at Hartsfield-Jackson International Airport, which it says should ...

Hertz customers are complaining they were charged hundreds of dollars for minor scrapes and dents that were detected by the ...

When Patrick, the renter who reached out to The Drive to share his story, dropped his rental car off at the Atlanta Airport Hertz location, he said he was alerted to the damage just minutes afterward.