Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

When modernizing operations and infrastructure, the specific skills and mindset of technology builders can prove invaluable.

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any ...

Improving the customer onboarding experience in an increasingly competitive and congested financial services industry is vital for both legacy banks and those in fintech serious about growth... Guest ...

AppleCare+ coverage brings peace of mind to customers. However, there's a limit to how broken the device can be.