Zendesk replaces deflection bots with specialized AI agents at Relate 2026 — billed only on outcomes the company verifiably resolves.

Helios Core AI today launched Mira Resolve, the AI-first IT service desk on the Mira Platform. IT teams can deploy Mira as the AI agent on top of the ITSM they already run, including ServiceNow, ...

Airbyte's CEO argues AI agents fail in production because they waste tokens assembling context at runtime. His fix: ...

At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to ...

Zendesk uses Relate 2026 to signal its continued intention to become an integrated platform for internal and external service delivery – and to increase the level of AI support it provides in driving ...

The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

London - At Relate, Zendesk announced the Autonomous Service Workforce. This move replaces standard deflection-based bots with specialised AI agents that operate across all channels and use cases, and ...

Over the past couple of decades, more and more work has collapsed from functional silos into cross-functional teams. As AI accelerates change, Legal and Compliance may be the next functions forced to ...

There is a particular kind of frustration that has become the background noise of modern life. You go to your favourite brand ...

I’ve spent a lot of time inside enterprise AI deployments, and one thing that has become clear is that IT departments are ...

Zendesk adopts the MCP standard to unify AI agents, eliminate silos, and enhance cross-platform interoperability for ...

Conversations about AI governance rarely drift toward children’s soccer games, meditation routines or the pressure of ...