When you encounter the message “The wireless customer is not available,” it typically indicates that the person’s mobile ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs ... looking for wireless phone service. How do I know I can ...

The J.D. Power U.S. Business Wireless Customer Satisfaction Study SM measures overall satisfaction of business customers with their current wireless service provider. Various business sizes are taken ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

Measuring the pulse of the customer and problems experienced with their current wireless service is critical in improving a carrier’s bottom line. Most critical is the correlation with improved ...

Any printer can, of course, print. But only an all-in-one (AIO) printer can push off your old fax machine, copier, and scanner to the great recycler in the sky. These do-it-alls range from compact ...

Finding the right wireless plan for you can take a bit of trial and error. There are a variety of carriers out there, each ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

Downsides: This desktop has fewer USB ports than others. About The Lenovo ideacentre AIO 3i is an all-in-one desktop computer with a 21.5-inch screen. It has 4GB of memory and a 1TB hard-disk drive.

Availability is a major factor, as are connection types, speeds, pricing and service terms like data caps and equipment fees. Not to mention, a solid customer service record lets us know that ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...