ServiceNow at its annual customer and partner event, Knowledge 2025 in Las Vegas, introduced partnerships with NICE and Amazon Web Services.

NIQ Product Insights will enable global retail and CPG companies to address and adapt to regional regulatory changes, spot early shopping trends, and personalize and innovate products for consumers.

Powered by CreatorIQ's proprietary panel of influencers on social media across more than 2 million social accounts and a neutral dataset of more than 20,000 brands, these metrics allow marketers to ...

Iterable, a communication platform provider, has integrated with WhatsApp, embedding the messaging app within its cross-channel marketing platform.

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

Xactly and ServiceNow are also joining forces to drive revenue optimization by streamlining the quote-to-order process, enabling seamless sharing of earnings and incentives with sales teams, and ...

The report also points out that contact center leaders are less than enthused about their ROI to date on AI investments, but they expect returns to increase.

Bloomreach's new features enable AI-driven personalization and customer engagement across marketing and product discovery.

Blend Labs has integrated Glia's chat, voice, video, and artificial intelligence tools directly into its Digital Banking platform, allowing lenders to answer questions, guide loan applicants through ...

Jeeva.ai takes on sales automation with autonomous lead discovery, dynamic outreach, multichannel engagement, and a seamless, self-serve model.

StackAdapt, an advertising and marketing technology provider, has launched email marketing and Data Hub solutions, helping marketers bridge the gap between adtech and martech, streamlining ...

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance.