See, throughout his tenure at the company, Conant sent more than 30,000 handwritten thank-you notes to staffers and clients. (In a 2011 Harvard Business Review article, Conant explained that he ...

a thank-you note. The head of Build-A-Bear said she found penning a message of appreciation not only helps her stay on top of the week, but is also great for business. “I found that means an ...