Agents, such as IBM’s watsonx Orchestrate, can leverage AI to automate complex tasks, gain insights and drive productivity ...

DecisionTelecom’s CEO Sergii Diachenko details SMS adoption across industries (retail and tech) and AI use cases for ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Giving teams the tools and culture they need to solve as complex a problem as AI integration really makes a difference.

Customers are no longer interacting with brands on a campaign-by-campaign basis but instead throughout a lifecycle. This ...

If we want to anticipate and embrace conflict, it has to start with a “conflict-forward” culture. That means having crucial conversations as soon as possible, addressing misalignments and ...

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At the Product & Tech Seminar at INMA’s World Congress last month, Varun Shetty made a fairly compelling case that for ...

Overall, Weight Watchers has risen to the top of the weight-loss industry because it has been so smart in the marketing of its products. Other companies in this market—and even in other industries—can ...

Learn how to connect search, AI, and PPC into one unstoppable strategy. In a world ruled by algorithms, SEJ brings timely, relevant information for SEOs, marketers, and entrepreneurs to optimize ...