Phone scams are on the rise, and thanks to AI, they're more convincing than ever. That's why Google is stepping in and ...

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been ... Typically a visual IVR website is optimized ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Whether it’s going door-to-door or making cold calls ... customer base. You must do your homework before reaching out.

Regulators’ assessment of customer support centers has spurred recent lawsuits from UnitedHealthcare, Centene and Humana. But ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

With over seven years of experience as a freelance technology writer and reporter, Tim Keary has a range of experience breaking down complex technologies into simple and accessible content.

In the vast landscape of internet culture, few memes have shown such remarkable staying power and evolution as the "Black Guy ...

Barclays has issued a warning about scams after the alarm was raised by a person who received a suspicious call allegedly ...

When we talk about smartphone features, we often concentrate on things like cameras, built-in apps and — these days — ...

Here’s how it works. The best phone carrier delivers reliable service at an affordable cost while responding quickly whenever you've got a question about your service or your device. And if they ...

Most of us with smartphones know the rules: Unknown phone number? Let it go to voicemail. There’s a good chance it’s a ...