tom's Hardware on MSN2h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...
Ohio cellphone repairman guilty of downloading customer photos
An Ohio cellphone repairman pleaded guilty Thursday to downloading personal photos from customers’ phones. Calvin Jordan, 27, of Gallipolis, pleaded guilty to a 40-count indictment filed in June 2024, ...
Google Phone update puts Audio Emoji and Call Notes front and center on the Pixel 9
While users were previously required to take some steps to access Call Notes and Audio Emoji, diving into an additional menu, ...
Hacked, leaked, exposed: Why you should never use stalkerware apps
Using stalkerware is creepy, unethical, potentially illegal, and puts your data and that of your loved ones in danger.
‘Irate’ woman assaults driver while waiting in Taco Bell drive-thru, Texas cops say
A Taco Bell customer was assaulted by an “irate” woman while they were in the drive-thru line of the fast food restaurant, ...
CMS Wire2d
Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes
Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...