After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...

An Ohio cellphone repairman pleaded guilty Thursday to downloading personal photos from customers’ phones. Calvin Jordan, 27, of Gallipolis, pleaded guilty to a 40-count indictment filed in June 2024, ...

While users were previously required to take some steps to access Call Notes and Audio Emoji, diving into an additional menu, ...

Using stalkerware is creepy, unethical, potentially illegal, and puts your data and that of your loved ones in danger.

A Taco Bell customer was assaulted by an “irate” woman while they were in the drive-thru line of the fast food restaurant, ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

It’s a common scenario: a customer ... the call, along with the name of the company and brand logo, for Android users. The goal of the technology is to build trust in companies’ phone calls ...

However, there’s one thing I think photographers and the tech industry as a whole need to agree on: stop calling AI generations ... or process of producing images by the action of radiant ...