AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...

Several media outlets piled on to the online allegations of vanity against the network reporter. TV host and producer Jack ...

AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are ...

The singer said in a video that he launched the fund after hearing about the poor state of music education in England from ...

The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday. “The AT&T Guarantee will set a new bar in customer experience covering network, customer care and ...

As Dallas-Fort Worth braces for a Winter storm, College Football Playoff organizers work on a contingency plan for the Dallas ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.