According to AT&T, if a customer loses phone service or fiber connectivity for more than twenty minutes, AT&T will refund the ...

A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make ...

Deputies with the Jasper County Sheriff's Department have reportedly foiled an attempt to steal telephone cables from the ground.

At least two people are dead, hundreds of buildings have burned and tens of thousands of Southern Californians remain under ...

AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to ...

Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day.

AT&T promises to email or text customers when there’s an outage and credit them for a full day’s worth of service if the ...

After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.