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  1. ITSM: IT Service Management Definition, Benefits & Tools

    ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and …

  2. IT Service Management (ITSM): Frameworks, Processes & Phases

    Oct 24, 2023 · Therefore, an ITSM framework is the collected processes and practices that are used to manage and support IT services. That includes network, application and complete …

  3. What is ITSM? A Complete Guide to IT Service Management

    ITSM or IT Service Management is a framework for designing, delivering, managing, and optimizing IT services to align with business goals and improve overall efficiency.

  4. What is ITSM (IT service management)? - IBM

    ITIL is the most widely adopted framework for implementing and documenting ITSM. It consists of a highly detailed library of processes that cover functional areas such as service strategy, …

  5. ITSM Frameworks Explained with Examples - NinjaOne

    Jul 24, 2025 · An ITSM framework is a structured and standardized approach to IT service management and delivery. It includes best practices, initiatives, and processes for ITSM and …

  6. Understanding the Different Types of ITSM Frameworks

    Sep 17, 2025 · Over the past three decades, multiple ITSM frameworks have emerged to guide organisations in designing, implementing, and optimising IT Service Delivery. Each framework …

  7. What is ITSM? - IT Service Management - ServiceNow

    ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, …

  8. What is IT service management (ITSM)? - TechTarget

    Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …

  9. What is an ITSM framework? Freshservice - Freshworks

    ITSM framework refers to the collective processes and practices that are needed to manage and support Information Technology services. ITSM framework supports the full spectrum of IT …

  10. What is ITSM? - Definition, Benefits, and Practices (2025 Guide)

    Jan 3, 2025 · When asked for ITSM’s meaning, many people will automatically think of the ITIL processes – such as incident and change management. But service management “thinking” is …