WEBConsumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Warranties | ACCC - Australian Competition and Consumer …
WEBA warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
Repair, replace, refund, cancel | ACCC
WEBRights when consumer guarantees aren’t met. Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies.
Buying products and services | ACCC
WEBBuying products and services. Under the Australian Consumer Law, businesses must meet a set of basic rights called consumer guarantees when they sell products or services. Certain behaviour is also illegal under the Australian Consumer Law. If a consumer has a problem with a product or service, their first step is to contact the seller.
Problem with a product or service you bought | ACCC
WEBClaiming compensation. When a consumer suffers damage or loss because of a problem with a product or service, they are entitled to compensation. 3. Contact the business. Always contact the business first to explain the problem and the outcome you want. Do this as soon as possible. Often, a single phone call or visit can fix the problem.
Unfair business practices | ACCC
WEBUnfair practices relate to things like: how businesses promote, sell and deliver products and services. what terms they use in contracts. how businesses take payment from consumers. If a business behaves very harshly, especially towards people experiencing vulnerability, a court may consider it unconscionable conduct and impose severe penalties.
About us | ACCC - Australian Competition and Consumer …
WEBAbout us. The ACCC promotes competition in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. We are responsible for making sure that individuals and businesses comply with Australian competition and consumer protection laws - in particular the Competition and Consumer Act 2010.
Electricity prices and plans | ACCC
WEB10% less than the reference price. plus an extra 5% off from the reference price if you always pay on time. plus an extra 1% off from the reference price if you always pay on time. In this case, Plan C is cheaper than Plan D if you use the average amount of electricity in your area and always pay on time.
About the ACCC | ACCC - Australian Competition and Consumer …
WEBThe Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority established in 1995. Its role is to administer and enforce the Competition and Consumer Act 2010 and other legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians. The ...
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